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Office 24, Max Home Business Center, Al Muhairy Center, Khalidiya District, Abu Dhabi, UAE 800-MANZIL (800 626 945)
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Terms and Conditions

  /  Terms and Conditions

Terms And Conditions

We are dedicated to provide a comprehensive and personalized health care plan for your loved ones. Please read our Terms and Conditions in regards to fees, invoicing and payment, overdue chargers, suspension of service, payment disputes, refund or payment upon termination, office of foreign asset control, and taxes.

Customer will pay all fees specified in Invoices. Except as otherwise specified herein or in the Invoice, (i) fees are based on Services rendered / booked, (ii) payment obligations are non- cancelable and fees paid are non-refundable once service is rendered.

Invoicing and Payment:
Customer will provide Manzil payments either through cash, cheque, credit card or online payment gateway. Visa, Master Card, and all card types issued by any bank in the UAE will be accepted. Payment can either be in advance or upon rendering of the service. Unless otherwise stated in the Invoice, invoiced fees are due immediately from the invoice date. Customer is responsible for providing complete and accurate details for payment through online payment gateway and notifying Manzil of any changes to such information.

Overdue Charges:
If any invoiced amount is not received by Manzil by the due date, then without limiting Manzil’s rights or remedies, (a) those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month and/or (b) Manzil may suspend further services until such time the overdue amount is paid.

Suspension of Service:
If any charge owing by Customer under this or any other service is 30 days or more overdue, Manzil may, without limiting its other rights and remedies, suspend the services until such amounts are paid in full, in accordance with the “Manner of Giving Notice” section below for billing notices, before suspending services to Customer.

Payment Disputes:
Manzil will not exercise its rights under the “Overdue Charges” or “Suspension of Service” section above if Customer is disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute.

Refund or Payment upon termination:

If the customer for a valid reason decides to not avail services already paid for, Manzil would refund such amounts to the customer through the original mode of payment.

Office of Foreign Assets Control will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Manzil’s invoices would include Value Added Tax as applicable to be paid to the authorities.

Should you have any questions or concerns, our team will gladly assist you. Contact us now for more details here.